Among the greatest means to promoting sustained behaviour change is to create healthy (beneficial) habits. The science of behaviour change provides many recommendations for how to form, break, and maintain good habits. While we often believe that beliefs change habits, we often find that behaviours themselves can just as profoundly affect our beliefs. There are …
Police (and some parents) know the secret to spotting a lie in a story: ask someone to repeat that story backwards. As it turns out, it’s a lot easier to concoct a false story going forward than it is backward because of the way we logically connect events in our heads. This same technique can …
Gathering insights about how people live, work, socialize and experience their world is one of the principal challenges facing innovators, design researchers or those looking to do design-driven evaluation. It’s easy to forget that most of us have access to a powerful tool for data gathering on our phone or in the body of a …
You want and need help in transforming your organization or business line and are seeking a consultant to help you. What should you look for? Let’s look at questions and issues you may want to consider when starting an innovation journey. We break it down into three (plus) areas: Design research and foresight, service development, …
When we design any service or product we are creating it with someone in mind. Personas are a design-oriented approach that can enable us to envision this ‘someone’ – our markets – to better design our products and services for them. Whether it is a new software product, a grant-making project, a collaborative initiative, or …
