Much attention is paid to tools, methods, models, and other artifacts as a means to support learning and innovation while much of what makes real change happen is actually a process. It is doing, not thinking. It’s diving in to the pool rather than focusing on the fences around it. Today we look at one […]
You want and need help in transforming your organization or business line and are seeking a consultant to help you. What should you look for? Let’s look at questions and issues you may want to consider when starting an innovation journey. We break it down into three (plus) areas: Design research and foresight, service development,
Innovation Design Quality Control Read More »
Complexity science is the study of how systems behave when under conditions of high dynamism (change) and instability due to the number, sequencing, and organization of actors, relationships, and outcomes. Complex systems pose difficulty drawing clear lessons because the relationship between causes and consequences are rarely straightforward. To illustrate, consider how having one child provides
After-Action Review: Learning Together Through Complexity Read More »
When we design any service or product we are creating it with someone in mind. Personas are a design-oriented approach that can enable us to envision this ‘someone’ – our markets – to better design our products and services for them. Whether it is a new software product, a grant-making project, a collaborative initiative, or
Personas: Visualizing Your Audience & Customer Read More »
What’s important to you? It might sound simple, but when we engage in service design the way we ask that question will shape the answers we get. Keeping with a design-inspired ethos of ‘show, don’t tell’ the Personal Inventory method is a simple means to answer that question of importance for people. The method is
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