In a world of uncertainty and accelerating complexity, traditional strategic planning—linear, rigid, and goal-bound—often falls short. It’s not that strategy isn’t important. It’s that how we make strategy needs to change.
At Cense, we embrace strategic design: a dynamic, complexity-aware approach to strategy that prioritizes coherence, learning, and responsiveness over rigid plans.
What Is Strategic Design?
Strategic design recognizes that in health, human services, and other complex systems, change doesn’t follow a script. Strategy isn’t just about picking the right goal—it’s about navigating through evolving environments while staying aligned with your values and intent.
We define strategic design as:
A practice of creating coherence across actions, resources, intentions, and learning within a complex system to generate positive, adaptable change.
It blends systems thinking, design principles, and evaluation to help organizations thrive amid uncertainty.
The Leadership Qualities That Matter
To design strategy well, leaders need more than vision—they need:
- Humility: To recognize what we don’t (and can’t) know in advance.
- Inquiry: To stay curious, gather insight, and challenge assumptions.
- Agility: To act, reflect, and adapt in real time.
Without these, organizations risk “strategy blindness”—mistaking activity for impact or rigid planning for strategic clarity.
The Four Pillars of Strategic Design
Our approach to strategic design is grounded in four interrelated ‘pillars’ (illustrated above):
- Intent
What’s your purpose? What change are you here to create? Intent provides direction, not destination. - Imagination
What futures are possible? Imagination draws on foresight, insight, and creativity to explore what might be—before committing to what should be. - Production
How do you make ideas real? Production involves prototyping, experimenting, and iterating to translate vision into meaningful action. - Learning
How do you know what’s working? Strategic design builds in feedback, reflection, and evaluation from the start—not as an afterthought.
These pillars aren’t steps. They’re lenses you can return to throughout your strategy journey.
Why Strategic Design Matters
Strategic design moves us beyond “set-it-and-forget-it” plans. It helps us build responsive systems that evolve as circumstances change, enabling:
- Greater alignment across people, processes, and priorities
- More meaningful engagement with complexity and uncertainty
- A culture of ongoing learning, not just accountability
This approach is especially powerful in systems where lives, well-being, and trust are at stake.
Ready to Think Differently About Strategy?
At Cense, we help organizations transform how they think, learn, and act—starting with how they design strategy. If you’re curious about how to bring these principles into your work, let’s start a conversation.
Watch for Part 2 in this series: a step-by-step roadmap for applying strategic design in practice.
Cense specializes in creating engaging, participatory approaches to using strategic design to shape plans, services, and evaluations.