Forecasting
Forecasts are useful tools to help us see into the near term. We profile this method to help people get started.
Toolkit
Camera Work and Cultural Probes
Gathering insights about how people live, work, socialize and experience their world is one of the principal challenges facing innovators, design researchers or those looking to do design-driven evaluation. It’s easy to forget that most of us have access to a powerful tool for data gathering on our phone or in the body of a
Camera Work and Cultural Probes Read More »
After-Action Review: Learning Together Through Complexity
Complexity science is the study of how systems behave when under conditions of high dynamism (change) and instability due to the number, sequencing, and organization of actors, relationships, and outcomes. Complex systems pose difficulty drawing clear lessons because the relationship between causes and consequences are rarely straightforward. To illustrate, consider how having one child provides
After-Action Review: Learning Together Through Complexity Read More »
Personas: Visualizing Your Audience & Customer
When we design any service or product we are creating it with someone in mind. Personas are a design-oriented approach that can enable us to envision this ‘someone’ – our markets – to better design our products and services for them. Whether it is a new software product, a grant-making project, a collaborative initiative, or
Personas: Visualizing Your Audience & Customer Read More »
The Personal Inventory Method
What’s important to you? It might sound simple, but when we engage in service design the way we ask that question will shape the answers we get. Keeping with a design-inspired ethos of ‘show, don’t tell’ the Personal Inventory method is a simple means to answer that question of importance for people. The method is
The Personal Inventory Method Read More »