Complexity

Making Sense of Complexity: A Strategic Design Approach

In today’s health and service sector environment, leaders are facing more complexity than ever. From overlapping user needs and environmental disruptions to rapid policy changes and emerging technologies, it’s a lot to navigate. But complexity doesn’t have to be a roadblock—it can be an invitation to design smarter, more adaptive strategies. That’s where strategic design […]

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Speed Versus Depth

There are many threats to quality action and behaviour change, but the most persistent and pernicious of these is brevity. Speed and efficiency are two twins tied to productivity, value, and innovation. At least, in theory. We have yet to see any substantive value created from a fast, quick fix or rapid change initiative. Change

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Practical Systems Thinking: The Cynefin Framework

The Cynefin Framework is among the most widely used frameworks for understanding how systems are organized. It might be the most practical means of bringing systems thinking to life. A system, after all, is simply an organization of things within some constraint or boundary. We rely on The Cynefin Framework (pronounced /kəˈnɛvɪn/ kuh-NEV-in) as a

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