There is an art to creating a great gathering. There is also a science of sorts. We create great gatherings by design — meaning we take the principles of great service design and apply them to an event. Whether it is a board retreat, an annual general meeting, or maybe a think tank, a great …
If you are looking to generate a sense of what your planned service looks like in practice why not draw it out? Filmmakers know the importance of the process of storyboarding. A storyboard is simply a visual representation of what you expect might happen from moment to moment in a service encounter. Storyboards allow us …
Concept Scenarios + Storyboards for Service Design Read More »
Activity Analysis is a simple service design method that will allow you to see more from your program and service outputs and outcomes.
What’s important to you? It might sound simple, but when we engage in service design the way we ask that question will shape the answers we get. Keeping with a design-inspired ethos of ‘show, don’t tell’ the Personal Inventory method is a simple means to answer that question of importance for people. The method is …
Product and service developers can easily be fooled into thinking all they need to focus on is the moment of engagement with their product. The design method “A Day in the Life” can help us put our potential audience (customer, client, or “user”) into a clearer perspective. A Day in the Life is a simple …
