Among the greatest means to promoting sustained behaviour change is to create healthy (beneficial) habits. The science of behaviour change provides many recommendations for how to form, break, and maintain good habits. While we often believe that beliefs change habits, we often find that behaviours themselves can just as profoundly affect our beliefs. There are …
Police (and some parents) know the secret to spotting a lie in a story: ask someone to repeat that story backwards. As it turns out, it’s a lot easier to concoct a false story going forward than it is backward because of the way we logically connect events in our heads. This same technique can …
Learn more about the talent in your organization with this simple technique: the innovation talent inventory.
Gathering insights about how people live, work, socialize and experience their world is one of the principal challenges facing innovators, design researchers or those looking to do design-driven evaluation. It’s easy to forget that most of us have access to a powerful tool for data gathering on our phone or in the body of a …
What’s important to you? It might sound simple, but when we engage in service design the way we ask that question will shape the answers we get. Keeping with a design-inspired ethos of ‘show, don’t tell’ the Personal Inventory method is a simple means to answer that question of importance for people. The method is …
